TERMS AND CONDITIONS
Use of the Singapore Post Limited’s SAM Services is subject to the terms and conditions set out below.
By continuing to use and/or access this website, the SAM Channels and/or SAM Services, you are deemed to have accepted and comply with these terms and conditions. We reserve the right to amend these terms and conditions from time to time in our sole discretion. If you disagree with any of these terms and conditions, you must immediately discontinue your use of and/or access to this website, the SAM Channels and/or SAM Services.
MEANINGS AND INTERPRETATIONS
- This website, SAM Channels and/or SAM Services is owned and/or operated by Singapore Post Limited. In these terms when we use "SingPost", “SAM”, "we", "us" or "our" means Singapore Post Limited.
- "Account" refers an account that User has created and registered with SingPost.
- "Bill" means an account, invoice, statement, or demand for payment issued by or on behalf of Billing Organization, which may be paid by User using the Service.
- “Billing Organization” means the organization which issued the Bill (and such Billing Organization has authorized SingPost to be a collecting agent of such Bill), which Bill may be paid by User using the Service.
- "Confidential Information" includes, but is not limited to, all information including of a commercial, business, technical or financial nature relating to the Services and/or the disclosing party, that such disclosing party designates as being confidential or that, under the circumstances surrounding disclosure, should reasonably be considered as confidential by a reasonable person acting in good faith, regardless of form, format or media including, without limitation, written, oral, or information reduced to tangible form and also includes information communicated or obtained through meetings, documents, correspondence or inspection of tangible items.
- "Credit/Debit Card" means a current and valid credit or debit card in User’s name, or which User is lawfully authorized by the cardholder to use.
- "Payment" means a Transaction which effects a transfer of money. Payment may be performed through any Payment Mode which we and/or the third-party service providers may make available to User. User shall be subject to the applicable user agreement of User’s Payment Mode.
- "Payment Instruction" means the instruction given by User to us pursuant to the Service for the purpose of effecting a Bill Payment to the Billing Organization.
- "Payment Mode" means the mode of effecting Payment (e.g., eNETS, Credit/Debit Card, any other payment mode which we and/or the third-party service providers may make available to User etc).
- “SAM Channels" means the omnichannel SAM Platform consisting of the SAM Kiosks, SingPost Mobile App, SAM Online Website, Post Office, and any other channel through which SingPost may offer SAM Services.
- "SAM Kiosk" refers to the self-service kiosks that are located in Singapore which can provide the Services.
- "SAM Online" refers to the website mysam.singpost.com (or such other address which may be prescribed by us at any time which is similar or associated to such website) and the contents available on such website (including the SAM Services).
- "SAM Services" or “Services” means all products and services and any other features, technologies and/or functionalities which are provided by Singapore Post Limited and/or any Billing Organization may make available on the SAM Channels from time to time, and “Service” means any one of them.
- “Security Credentials” means the account, email address, mobile number, unique identifier, business registration number, user identification code (such as user ID), fingerprint, biometric trait and/or passwords and/or any other devices or information that may be issued by or which may be accepted by us from time to time for use by the User for the purposes of authenticating the User’s access and/or use of the SAM Channels and/or the Services.
- “SingPost Mobile App” refers to the mobile application and any upgrades to it from time to time, provided by Singapore Post Limited to offer User the Services.
- "Transaction" means any transaction or instruction performed or issued, or purported to be performed or issued, by User through the SAM Services.
- "User" means an end user of the SAM Channels and/or SAM Services (including you).
- “Unique Identifier(s)" means the unique identifier number(s) which has been previously allocated to User by the Billing Organization which the Billing Organization uses to identify User, and which has been provided by User to us.
PROVISION OF SERVICES
- In providing any SAM Services, we act as an independent contractor of the Billing Organizations. SingPost is not involved in the preparation of the content and/or verification of the Unique Identifier(s) by Billing Organizations, in any capacity, unless otherwise specifically stated.
- As SingPost is the Billing Organizations’ collecting agent of the Payment Instruction, you agree that, in your use of the SAM Channels and/or SAM Services:
- Your Payment Instruction with the Payment Mode means that the financial institution of your Payment Mode shall deduct from your account maintained with such financial institution, the amount specified in the Payment Instruction on the date specified in the Payment Instruction;
- SingPost is not in any way involved in the editing of the Payment Instruction;
- SingPost does not verify, ensure, or assume responsibility for the accuracy or authenticity of your Payment Instruction at any particular moment on a real-time basis or otherwise, to the maximum extent permitted under law;
- SingPost does not provide any financial, professional, or other advice, comment, or representation with regard to the Payment Instruction;
- Notwithstanding anything herein contained, SingPost shall be entitled at our sole and absolute discretion, to refuse to process or act on any Payment Instruction without assigning any reason, or to require additional information from any User before we process any Payment Instruction. SingPost may disallow any Transaction or allow a Transaction subject to such conditions as SingPost deems fit.
- In any SingPost’s collection of monies from Users (pursuant to Users’ Payment Instructions), SingPost is doing so solely for the purposes of providing collecting agent services to the Billing Organizations.
- Any Payment value collected by SingPost pursuant to the Users’ use of the SAM Channels and/or SAM Services shall not exceed S$20,000 on a per-transaction basis. There may be other minimum payment amount limits and/or maximum payment amount limits as determined by the Billing Organizations, Payment Mode provider, financial institutions etc, in which case such minimum payment amount limits and any lower maximum payment amount limits shall apply.
YOUR OBLIGATIONS AND RESPONSIBILITIES
- You shall be solely responsible for all Transactions through the SAM Channels and/or SAM Services made by you (or any person purporting to be you with or without your authority, knowledge or consent), and you shall not claim against SingPost in connection with any such use or purported use. Without prejudice to the foregoing, it is your responsibility for the following:
- to pay any Bill in a timely manner.
- to ensure that you have sufficient monies/credit through your Payment Mode at all times to enable payment of any Bill.
- to correctly enter all information requested when giving the Payment Instruction.
- to immediately update all information provided to us, including contact information as may be relevant, whenever there are any changes.
- You acknowledge that we shall have no liability or obligation to keep a record of the transactions carried out using the Service and/or to provide information to you or for verifying your Payment Instruction, other than records required to be kept or information required to be provided under the applicable laws or for the purposes of corporate compliance and governance (including but not limited to statutory records) or in relation to any disputes between you and us in connection with these terms and conditions, the Service for such period as may be necessary.
- By using the SAM Channels and/or SAM Services, you acknowledge and accept that the information which you provide to us may be disclosed to the relevant Billing Organizations or such other third parties for the purposes of provision of the SAM Channels and/or SAM Services. Such disclosure and use of such information may be necessary or inevitable for the purposes of giving effect to any Payment Instruction from you and/or to facilitate or enable your use of the SAM Channels and/or SAM Services. SingPost may not be able to provide the SAM Channels and/or SAM Services to you if you do not allow such disclosure, access to or use of such information. You expressly agree that to the maximum extent permitted under law, SingPost shall not be liable for any loss or damage which may be incurred by you as a result of any disclosure of any information which you have consented to us collecting, using or disclosing in accordance with this clause or where such collection, use or disclosure is allowed (or required) under applicable Singapore laws.
- In using and/or accessing the SAM Channels and/or SAM Services, you agree that you shall:
- not breach any of these terms and conditions;
- not violate any law, statute or regulation, including without limitation not to engage in potentially fraudulent, suspicious or illegal activity, money laundering activities, and not impersonate any person or entity;
- not provide false, inaccurate or misleading information;
- not use any unauthorised third-party software, including without limitation (i) any software designed to access, crawl or collect any information or data from the SAM Channels, and/or (ii) any software designed to intercept, mine or otherwise collect any information or data from or through the SAM Channels, and (iii) you shall not infringe any intellectual property right of SingPost or the Billing Organizations.
- You agree to cooperate in any risk review, investigation or litigation conducted by SingPost, and/or provide any information or documentation as SingPost may reasonably request, in connection with your use and/or access of the SAM Channels and/or SAM Services.
- If you create an Account in connection with the SAM Services, you agree that we will store certain Transaction information/history (including certain Bill details) in an information retrieval system and link your billing information to your Account log-in details. You will also be able to save your Credit/Debit Card details into your Account. You agree that you are solely responsible for maintaining the confidentiality of your Account details and Security Credentials, and you shall not claim against us for any loss or damage resulting from your failure to do so.
- Any use of and/or access to the Services referable to your Security Credentials shall be deemed to be use of and/or access to the Services by you.
- You should regularly check with your financial institution or other applicable records relating to your Payment, Payment Mode and/or Transactions, to ensure that there are no errors or unauthorised Transactions. You should ensure that any information (including without limitation your Payment Instruction) which you provide to us is updated, complete and accurate.
PAYMENT INSTRUCTION
- You may make a Payment Instruction for a Bill through SAM Channels using available Payment Modes as may be specified by SingPost from time to time. Any Payment Instructions received by SingPost shall be deemed to be transmitted or validly issued by you.
- SingPost reserves the right at any time to modify or discontinue, temporarily or permanently, any Payment Mode without notice to you or giving any reason.
- You agree that SingPost may process your Bill Payment in accordance with your Payment Instruction. All Payment Instructions are irrevocable and unconditional upon transmission through the Services. SingPost shall be entitled (but not obliged) to effect or process such Payment Instructions without any further consent from or reference or notice to any Users. SingPost shall be under no obligation to verify the authenticity or accuracy of any Payment Instruction.
- Whilst SingPost will endeavor to process all Transactions without delay, SingPost shall (to the maximum extent permitted under law) not be responsible for delays or failures in accessing the Service, processing of Transactions or Transactions being declined, or your financial institution (of your Payment Mode) delaying or failing to implement the Payment Instruction, for any reasons whatsoever. You shall not claim against SingPost for any failure, disruption or error arising out of or in connection with your chosen Payment Mode.
- The use of the Service to transact a Bill Payment and our processing of your Payment Instruction, does not constitute final payment of a Bill.
- If the Bill Payment is declined by your financial institution (of your Payment Mode) for any reason, your Bill will remain unpaid. In that event, you will be solely responsible to make payment of the Bill via other modes and/or for any additional fees and charges levied by either your financial institution and/or Billing Organization.
- Where the value of any Payment made by you via any Payment Mode has already been paid by us on your behalf to the Billing Organization, and if (a) the Payment made by you is dishonored, withheld or rejected by the Payment Mode provider, or (b) the Payment Mode provider refuses to pay to us all or part of the said value, or (c) the Payment Mode provider requires a refund from us for any amount it has paid to us for whatsoever reason, or (d) your financial institution does not reimburse us the amount for any reason whatsoever, the Bill Payment transaction will be stopped or reversed and you shall be liable to repay us the amount that has already been paid by us on your behalf to the Billing Organization. In that event, you will be responsible to make payment of the Bill via other modes and/or for any additional fees and charges levied by either your financial institution and/or Billing Organization.
TERMINATION, SUSPENSION OR CHANGE OF THE SERVICES
- SingPost reserves the right (in its sole discretion) to terminate or suspend or limit the Services (or any part thereof) or change the manner in which the Services (or any part thereof) are provided, at any time without assigning any reason and without notice to you. Without prejudice to the foregoing, SingPost shall be entitled (in its sole discretion) to revoke or suspend or limit any User's ability to use and/or access the Services (or any part thereof).
- The termination or suspension of the Service shall not release you from any liabilities or responsibilities which have accrued prior to the date of termination or suspension, including but not limited to your obligation to pay any outstanding amounts, if any, to us. You will still be responsible for any Transaction or Payment authorized or purportedly authorized by you prior to the date of termination or suspension.
- We shall not be liable to you or to any other party for any damages, losses, cost, or expenses howsoever caused by or arising out of such termination or suspension or limitation or change of the Service, to the maximum extent permitted under law.
- You may terminate your Account for use of the Service by giving to us 14 days’ prior notice in writing.
- Your termination of your Account shall not release you from any liabilities or responsibilities which have accrued prior to the date of termination, including but not limited to your obligation to pay any outstanding amounts, if any, to us.
DISCLAIMER AND EXCLUSION OF LIABILITY
- This website, SAM Channels, SAM Services, all information provided in connection with the Services, and use of all related facilities, are provided on an "as is, as available" basis without any warranties whether express or implied to the fullest extent permitted by applicable law.
- To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this website, SAM Channels and/or SAM Services, including without limitation in relation to any inaccuracies or omissions therein, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement, or implied warranties from course of dealing or usage of trade.
- We do not warrant that this website, SAM Channels and/or SAM Services will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that this website, SAM Channels and/or SAM Services will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.
- While we may use reasonable efforts to include accurate and up-to-date information for this website, SAM Channels and/or SAM Services, we make no warranties or representations as to its accuracy, timeliness, or completeness.
- TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, WE SHALL NOT BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSSES OR EXPENSES HOWSOEVER CAUSED, AND FOR ANY ACTS OR OMISSIONS OF ANY THIRD PARTIES HOWSOEVER CAUSED, RESULTING FROM OR IN CONNECTION WITH THIS WEBSITE, SAM CHANNELS AND/OR SAM SERVICES, YOUR ACCESS TO, USE OF OR INABILITY TO USE THIS WEBSITE, SAM CHANNELS AND/OR SAM SERVICES, RELIANCE ON OR DOWNLOADING FROM THE WEBSITE AND/OR SERVICES, OR ANY DELAYS, INACCURACIES IN THE INFORMATION OR IN ITS TRANSMISSION, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS OR PROFITS, USE, DATA OR ANY OTHER DAMAGE, LOSS OR EXPENSE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- The above exclusions and limitations apply only to the maximum extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited under law are affected.
- Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to the Services, or any electronic mail transmitted to and from us, will not be monitored or read by others.
- SingPost is required to comply with laws in Singapore including without limitation laws which relate to the prevention of money laundering, terrorist financing and the provision of financial and other services to any persons or entities which may be subject to sanctions (including sanctions imposed by countries outside of Singapore). SingPost may take any action which it considers necessary or appropriate to take to comply with such laws and any other applicable laws. Without prejudice to the foregoing, in connection with SingPost's compliance with applicable laws, SingPost may collect, use or disclose any information provided by Users pursuant to applicable laws. To the maximum extent permitted under law, SingPost shall not be liable for any loss or damage suffered by any User or party arising out of SingPost’s compliance with applicable laws, including without limitation any delay or failure of SingPost in performing these terms and conditions or other obligations caused (in whole or in part) by any steps which SingPost considers appropriate to take in accordance with this clause.
CONFIDENTALITY
We acknowledge that during the course of the performance of the Services, we may have access to your Confidential Information, and we acknowledge that we are in a confidential relationship with you. Confidential Information shall be used by us only in performing or receiving the benefit of the Services and may not be used for other purposes, except upon such terms as may be agreed upon in writing by you. We agree to maintain the confidentiality of the Confidential Information disclosed to us under the Services and to use the same degree of care as we use with regard to our own Confidential Information of similar importance to prevent the disclosure, publication or unauthorized use of the Confidential Information and, in any case, no less than reasonable care. We may not duplicate or copy your Confidential Information other than to the extent necessary for legitimate business uses in connection with the Services.
- We shall not be liable for the disclosure or use of your Confidential Information if the same:
- is in or enters the public domain, other than by breach of these terms and conditions; or
- is known to us on a non-confidential basis prior to disclosure pursuant to these terms and conditions; or
- is or has been lawfully disclosed to us by a third party without an obligation of confidentiality; or
- is required to be disclosed pursuant to any applicable laws, rules or regulations or direction of statutory or regulatory authority or stock exchange or order of a relevant court of law.
EXCLUSION OF RIGHTS OF THIRD PARTIES
A person who is not a party to these terms and conditions has no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore to enforce anything in these terms and conditions.
INFORMATION SECURITY
We use commercially reasonable best efforts to ensure that all data handled by SingPost in connection with the SingPost Mobile App and SAM Online are subject to relevant security measures as mandated by the relevant authorities and compliance standards. However, we do not warrant that the information provided is complete, accurate or error-free, to the maximum extent permitted under law.
You agree to the following:
- Not to reveal to anyone your Security Credentials, verification PIN and/or any identifier number allocated by SingPost. You agree to be fully responsible for maintaining the confidentiality of such information and the confidentiality of your Account, and shall not claim against us for any loss or damage resulting from your failure to do so;
- To be fully responsible for all Transactions resulting from the use of your Account, Security Credentials, verification PIN and/or any identifier number allocated by SingPost;
- To immediately inform us if you suspect that:
- your Security Credentials, verification PIN and/or any identifier number allocated by SingPost has been compromised in any manner; or
- there has been any unauthorized use of your Security Credentials, verification PIN and/or any identifier number allocated by SingPost, including without limitation any unauthorized access to your Account or any unauthorized Transaction or Payment.
- We are authorized to act on all instructions received using your Security Credentials, verification PIN and/or any identifier number allocated by SingPost. We are not obliged to verify the authenticity of such instructions or transactions made using your Security Credentials, verification PIN and/or any identifier number allocated by SingPost.
- We retain the right to monitor, screen, censor, or control any activity, content or material appearing on this website, SAM Channels and/or SAM Services, and to investigate any violation or non-compliance with these terms and conditions.
- We retain the right to do all such acts as may be necessary to ensure the smooth operation of this website, SAM Channels and/or SAM Services, and provision of the services offered in this website.
- SingPost shall not be responsible in any manner whatsoever (to the maximum extent permitted under law) for unauthorized Transactions incurred by you arising from or in connection with the misuse or disclosure of your Security Credentials, verification PIN and/or identifier number.
USE OF THIS WEBSITE
You must not:
- attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website.
- distribute, modify, copy, publish, transmit, display, sell, license, use, reuse or create derivative works of any of the contents of or material displayed on the website for any public or commercial purpose without our written consent.
- access or use this website in any way that could or is intended to damage or impair the website, or any server or network underlying the website, or interfere with anyone else's use and enjoyment of the website.
LINKS TO THIS WEBSITE
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so solely at your own risk and the exclusions and limitations set out in these terms and conditions will apply to your use of this website by linking to it.
LINKS FROM THIS WEBSITE
We do not monitor or review the content of other parties' websites that may be linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us. Such linked websites or content are not under our control and we are not responsible for the contents of or the consequences of accessing any such linked website, nor for any goods or services provided through any such linked websites.
We do not represent or intend for such links to be approvals, referrals or endorsements of the sites or the entities operating such sites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the Services. You understand and acknowledge that any access to such sites is entirely at your own risk. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.
INDEMNITY
You agree to indemnify and keep SingPost (and its affiliates, officers, agents, employees or personnel) indemnified against any claim, demand, action, suit or proceeding brought or threatened to be brought against SingPost which is caused by or arising out of (a) your use of the SAM Channels and/or SAM Services, (b) your breach of any of these terms and conditions, and to pay to SingPost any applicable damages, legal fees, costs and interest in connection with such claim, demand, action, suit or proceeding.
INTELLECTUAL PROPERTY RIGHTS
- All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks on this website, SAM Channels and/or SAM Services are protected by applicable intellectual property laws (including without limitation copyright and trademark laws) and/or other laws and/or international treaties, and are owned by and/or licensed to us, our affiliates, the Billing Organizations and/or relevant third-parties, as the case may be. These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by the respective intellectual property owners.
- Nothing contained on this website, SAM Channels and/or SAM Services should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed therein without our written permission. Misuse of any trademarks or any other content displayed therein is prohibited. SingPost will not hesitate to take legal action against any unauthorized usage of its trademarks, name or symbols to preserve and protect its rights in the matter. All rights not expressly granted herein are reserved. Other product and company names mentioned on this website, SAM Channels and/or SAM Services may also be the trademarks of their respective intellectual property owners, which respective intellectual property owners shall be entitled to take the relevant legal action against any unauthorized usage.
GENERAL
- We may periodically make changes to the contents of this website, SAM Channels and/or SAM Services, including without limitation to the descriptions and prices of any goods and services advertised, at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content therein to the maximum extent permitted under law.
- We reserve the right to amend these terms and conditions from time to time without notice. The revised terms and conditions will be posted on this website, SAM Channels and/or SAM Services as the case may be, and shall take effect from the date of such posting. You are advised to review these terms and conditions periodically as they are binding upon you. Should you not agree with any revised terms and conditions, you shall immediately discontinue your use and/or access of this website, SAM Channels and/or SAM Services.
- If any term of these terms and conditions is or becomes unenforceable or void under the applicable law, it will, to the extent permitted by such law, be severed from these terms and conditions and rendered ineffective where possible without modifying the other terms of these terms and conditions, and the other unaffected terms of these terms and conditions shall remain valid and enforceable.
- Any failure of SingPost to exercise or enforce any right conferred under these terms and conditions shall not be deemed a waiver of any such right so as to bar the exercise or enforcement of such right at any time or times thereafter.
APPLICABLE LAW AND JURISDICTION
This website, SAM Channels and/or SAM Services may be accessed from countries around the world where the local technology permits. However, SingPost makes no representation that the information and materials contained in or accessed through this website, SAM Channels and/or SAM Services is appropriate or available for use outside of Singapore.
The laws of the Republic of Singapore, without regard to the conflicts of laws principles thereof, will apply to all matters relating to this website, SAM Channels and/or SAM Services. You accept and agree that both you and we shall submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute arising out of and/or in connection with these terms and conditions.
PRIVACY NOTICE
This notice is to be read in conjunction with the SingPost Privacy Policy at https://www.singpost.com/privacy-policy. We will comply with the Personal Data Protection Act of Singapore (“PDPA”) on protecting personal data (as defined in the PDPA) that we receive in connection with the use of the SAM Channels and/or the SAM Services. Access to this website, SAM Channels and/or SAM Services is subject to our Privacy Policy at https://www.singpost.com/privacy-policy which may be updated and/or amended from time to time, which shall be deemed to be incorporated into these terms and conditions. By accessing this website, SAM Channels and/or SAM Services, you are deemed to have accepted our Privacy Policy, and in particular, you are deemed to have consented to our collection, use and disclosure of your personal data in the manner prescribed in our Privacy Policy and for the purposes set out in our Privacy Policy and in these terms and conditions. We reserve the right to amend our Privacy Policy from time to time. If you disagree with any part of our Privacy Policy, you must immediately discontinue your access and/or use of this website, SAM Channels and/or SAM Services.
MISCELLANEOUS
Safeguarding of Money. As an applicant of a major payment institution license, we are required to ensure that our customers' relevant money (as defined in the Payment Services Act 2019) received by us is safeguarded in a manner prescribed by MAS. In this regard, we have established a designated customers’ account with a safeguarding institution, DBS Bank Ltd, pursuant to the Payment Services Act 2019 for the purpose of safeguarding customers' relevant money. Money in this customers’ account is strictly from payments made by Users and are not commingled with SingPost’s own money. In the unlikely event of SingPost’s or DBS Bank Ltd’s insolvency, the customers' relevant money in the customers’ account cannot be used for payment of SingPost’s own debts and will be managed in accordance with relevant laws.